Returns & Refunds
Last updated: 2026
Why we don't process returns
AlwaysBetter is an independent editorial publication. We review products and, where relevant, link to the official website of a brand or an authorised retailer. We never take your order or your money — those go directly to the seller — so we are not able to accept returns, issue refunds, or make changes to any order.
How returns and refunds work
The retailer or brand you bought from is responsible for its own returns and refunds. Their policy will set out the details that matter, including:
- Whether the item is eligible for return and any time limit that applies;
- The condition the item must be in to be returned;
- Who pays for return shipping;
- How and when a refund is issued; and
- Any money-back guarantee the brand may offer.
How to request a return or refund
- Find your order confirmation or receipt from the retailer or brand.
- Locate that seller's returns/refunds policy — usually linked in their website footer or on your order page.
- Contact the seller's customer support directly, quoting your order number.
- Follow their instructions for returning the item and requesting a refund.
Because the seller holds your order and payment details, they are the only party able to resolve a return or refund. We are unable to access, cancel, or refund any order placed on a third-party website.
Contact us
If you have a question about our articles or a link on our Site, email contact@alwaysbetter.online. For anything about a purchase, refund, or return, please contact the retailer or brand you ordered from. See also our Shipping Policy.